Public Opinion Toward Artificial Intelligence
Wednesday, December 8, 2021 3:00 PM
Speaker: Baobao Zhang
This chapter synthesizes and discusses research on public
opinion toward artificial intelligence (AI). Understanding citizens' and
consumers' attitudes toward AI is important from a normative standpoint because
the public is a major stakeholder in shaping the future of the technology and
should have a voice in policy discussions. Furthermore, the research could help
us anticipate future political and consumer behavior. Survey data worldwide
show that the public is increasingly aware of AI; however, they -- unlike AI
researchers -- tend to anthropomorphize AI. Demographic differences correlate
with trust in AI in the abstract: those living in East Asia have higher levels
of trust in AI, while women and those of lower socioeconomic status across
different regions have lower levels of trust. Surveys that focus on particular
AI applications, including facial recognition technology, personalization
algorithms, lethal autonomous weapons, and workplace automation, add complexity
to this research topic. I conclude this chapter by recommending three new
directions for future studies: understanding 1) how institutional reputation
affects trust in AI, 2) how increasing one's experience with and knowledge
about AI affects attitudes, and 3) how attitudes toward AI shapes individuals'
Zoom link: https://syracuseuniversity.zoom.us/j/91389206445?pwd=MnlwNzZkQmF1QmJaVG1qMWhONDN0UT09
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