Ms. Jahanzeb Akhtar was most recently the Commissioner of Income Tax in the Ministry of Finance, Government of India, where she handled tax dispute resolution for corporate taxpayers. She is interested in training policies for tax organizations to create professional expertise with explicit customer centric values so that the adversarial mindset of tax administrators is challenged. Her academic background combines Sociology, Law and Public Policy. She has a M.A. in Sociology from Aligarh Muslim University, an M. Phil in Sociology from Jawaharlal Nehru University, a Bachelor of Law from Utkal University and a Masters in Public Policy & Management from the Indian Institute of Management, Bangalore. She is currently enrolled for PhD in public policy with the National Law School, Bangalore.