It's one thing for large social-sector organizations to embrace the idea of measurement as a way to enhance program impact. It’s entirely another for them to figure out how to design and implement measurement systems for multisite, multiservice, and even global organizations. One NGO leader we spoke with described the experience as "wading through the measurement mess."
While there's no easy fix for this "measurement mess," multiservice global NGOs we've studied and advised have forged ways to cut through the complexity—here's how:
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