Christen and Boulder Institute of Microfinance run Global
Symposium on Financial Inclusion in Cape Town, South Africa
Professor Robert Christen joined over 300 industry
leaders as they gathered at this two-day event to explore how to best meet the
financial needs of the world's poorest, with a specific focus on client-centric
practices. Discussions on the challenges of being truly client-centric centered
around three integral themes: Organizational Leadership, Customer Experience
and the Business Case. 12/08/15