Christen and Boulder Institute of Microfinance run Global Symposium on Financial Inclusion in Cape Town, South Africa

Professor Robert Christen joined over 300 industry leaders as they gathered at this two-day event to explore how to best meet the financial needs of the world's poorest, with a specific focus on client-centric practices. Discussions on the challenges of being truly client-centric centered around three integral themes: Organizational Leadership, Customer Experience and the Business Case.  12/08/15