CMC Partnerships & Outreach

Students at a Conflict Management Center Workshop

CMC offers training and workshops in conjunction with University and community organizations.  Some of these outreach events occur on a regular basis; others are one-time sessions based on need or desired outcomes.  These can take the form of everything from workshops to small group facilitation.  What they all have in common is that they provide an opportunity for conflict transformation or interpersonal communication skill building.  Various organizations within both the University and Syracuse area communities contact the CMC to assist with professional development in conflict management or facilitated discussions.  Consultation is done to determine the appropriate match for desired outcomes and CMC’s programs.  Examples of Community Outreach Partnerships include Onondaga Lake Partnership, Tomorrow's Neighborhoods Today, NorthsideUP's Green Train, and Onondaga Earth Corps.

For further details on past CMC outreach projects, select a project topic below.

Spring 2013

The Upper New York Conference of the United Methodist Church wished to know whether members are getting the communication they need and how to need to get it. This project involved facilitated focus groups of selected members in various areas using an open-ended format. The results of the sessions were presented to the Bishop and leadership groups and used to develop a close-ended survey that will be administered to the broader membership.

Spring 2013

PARCC is partnered with Interfaith Works, which runs major community dialogues in Syracuse on important issues, including refugees and race relations. They also manage refugee resettlement in the region. Interfaith Works utilized CMC Associates as dialog facilitators on community-police relations and provided training to the Interfaith Works staff.


The Northside Urban Partnership (Northside UP) is a local nonprofit focused on neighborhood revitalization and development. Their Green Train program is a hands-on workforce training program providing a combination of vocational training as well as life skills and job readiness coaching. The CMC facilitated a workshop based on managing conflict in the workplace. Participants discovered key concepts of interpersonal conflict and conflict styles so they can more effectively manage the emotional component of conflict. They were trained to understand how to handle high energy and emotion using Reflective Listening (RL) and how to avoid high risk responses. The goal is to enhance their confidence and competence in utilizing these key skills.


The Onondaga Earth Corps’ mission is to empower youth to be active participants in creating positive change for their communities and the environment, accomplished by bringing youth to the forefront of creating livable, sustainable communities through service, social enterprise and outreach. The OEC models itself on the highly successful and effective Youth Conservation Corps model that has been in operation throughout the United States since the 1930’s to address critical environmental and human service needs. The CMC facilitated a workshop on the basics of conflict management and reflective listening to OEC participants in their early 20s.

Syracuse University Community

For further details on CMC partnerships within the SU community, select a project topic below.

The CMC offers an approximately one-hour workshop for First Year Forum participants concerning Interpersonal Conflict. In particular, CMC Associates train first year Syracuse University College of Arts and Sciences students on how to use reflective listening skills to de-escalate conflict and enable the start of problem solving. Interested professors should contact the CMC to schedule a workshop for their FYF class.
The CMC collaborates with SU Abroad to train undergraduate students who plan to participate in the SU Study Abroad program. Our training focuses on cross-cultural communication, perception, self-understanding, stereotyping and prejudice, values and culture. We train SU Abroad Associates at CMC’s cross-cultural communication training and then help facilitate the SU Abroad workshops. Several SU Abroad workshops are usually offered in February – March. For the information on the CMC’s cross-cultural communication training please see the Training page.
CMC provides an ice-breaking session for new International Relations Master’s students in August. The goal is to foster cohort-building as these students embark on their IR degree program. This is also an opportunity for CMC to promote its activities and conflict resolution field in general.
This 3-day, 24-hour mediation skills workshop offered two Syracuse University departments basic training in third-party conflict management tools to utilize with student and employee population settings. Understanding of conflict styles, reflective listening, assertion, interest-based problem solving as a neutral third party were introduced in order to ultimately reach agreement between two parties in conflict. The importance of the neutrality of the third party is emphasized and stressed.
CMC has presented two sessions to this graduate-level seminar at the College of Environmental Science and Forestry. The focus in these sessions was how to incorporate basic conflict management tools such as reflective listening and interest-based problem solving in interactions with various cohorts including community and professional groups who may be in conflict themselves.
Student Leadership Institute (SLI) is a year-long leadership experience designed for rising sophomores and juniors at Syracuse University who exemplify the Institute's core values - commitment, community, and change. Membership in SLI is open to undergraduate students at Syracuse University and SUNY-ESF who meet the qualifications for membership: minimum 2.5 GPA (cumulative), sophomore or junior status, and the ability to commit for the entirety of the program (1 year minimum). Members are nominated by faculty and staff at SU and SUNY-ESF once a year. Only 50 students annually are accepted into this program each year, and in 2013-2014, 28 students completed the required 6 hours of training and earned a certificate from PARCC in Conflict Resolution.