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UPCOMING TRAININGS FALL 2017

The Conflict Management Center (CMC) is pleased to announce our following training workshop in this year’s series: Group Facilitation. The event will take place on Saturday, December 2, 2017, in 204 Maxwell Hall, from 9:00a.m.-1:00 p.m. 

Registration: The workshop is FREE and open to all, but registration is required. To register, please fill out this quick form https://goo.gl/crSvyT or send us an email to cmc@maxwell.syr.edu with your name, status, department or community organization, and dietary restrictions. Let us know if you require special accommodations. Morning coffee and light lunch will be provided!

Workshop description
In this interactive workshop, participants will have the opportunity to learn and develop basic facilitation skills that will serve as the foundation for working with diverse groups both in professional and community outreach settings. Participants will engage in practical exercises and will receive a general introduction to group facilitation, including general theory, basic meeting structure, listening in a group setting, group management, recording for facilitated meetings, time management, and priority setting.

By attending this workshop you may also choose to become part our CMC’s Team of Facilitators. As opportunities arise, you will have the chance to practice your skills and contribute in concrete ways to a variety of organizations. Spend a morning with us and add practice-proven facilitation skills to your professional toolkit!

This session will be presented by Professor Catherine Gerard, PARCC Director.

Coming up in the spring 2018...

Update: "Basic Training Part 2: Interest-Based Problem" has been re-scheduled for February 3, 2018

Workshop description

How do you get beyond “this is what I want” and “this is what you want” in a conflict? How do you identify creative solutions to problems? This workshop is a follow-up to the Conflict Styles and Reflective Listening training, though attendance at our first training is not required. IBPS is an approach to addressing conflict that seeks to identify and satisfy the underlying interests of all parties. This interactive workshop focuses on the basic steps of IBPS. You will learn about tools and skills for identifying interests, reframing problems, and generating and deciding on mutually satisfying solutions. Add this 'tool' to your conflict management toolbox in an interactive, participatory workshop format.

Dr. Tina Nabatchi, Associate Professor in the Department of Public Administration and International Affairs, will be leading this workshop.

Past Events

First workshop, "Basic Training 1: Conflict Styles and Reflective Listening and Train the Trainer Session" is scheduled for Saturday, September 9, 2017, from 9am to 3pm, in 204 Maxwell (See below for description). Breakfast and light lunch will be served!

Registration is open to the SU community and the public! Please fill out this form or send as an email with your name, status, department/organization, and dietary restriction to cmc@syr.edu.

Event Description:

Each CMC workshop provides theory-based content and practice-proven skills, providing participants with both a foundation and a springboard for building his or her personal and professional capacities in conflict transformation and group facilitation. The Basic Training workshop is composed of two parts:

9 a.m.-1 p.m.: Basic Training Part 1: Conflict Styles and Reflective Listening 
What kind of conflict style do you have? How does it impact the way in which you deal with conflict? Understanding the various conflict styles can help bridge understanding in how you and others react to conflict. Also learn a powerful tool that can help deal with emotions associated with interpersonal conflict- reflective listening. RL helps address these high emotions in order to allow 'room' to address the conflict. Add these two 'tools' to your conflict management toolbox in an interactive, participatory workshop format.

1 p.m.-3:30 p.m.: Train the Trainer: First Year Forum 
This session, which will be held immediately after Basic Training Part 1, will train interested volunteers who attend the morning session on being a CMC Associate for SU's First Year Forum (FYF) and other workshops throughout the academic year. The FYF initiative helps freshmen gain the knowledge and skills for a more successful college career. It involves small groups of freshmen who meet with a faculty member on a regular basis on a variety of topics. One of the options for FYF is an approximately 1-hour workshop on the basics of conflict management- and the requests are already pouring in! We will cover everything you need to know in order to be a trainer using this CMC-developed curriculum.

Prof. Catherine Gerard, Director of the Program for the Advancement of Research on Conflict and Collaboration (PARCC) at Maxwell School, Syracuse University, will be leading both workshops. 

PAST TRAINING EVENTS (AY 2016-2017)

5) Salary Negotiation Workshop. The workshop will take place on Wednesday, April 26, 2017 in 204 Maxwell, from 5:15 to 7:30pm. Workshop is free and open to the public but REGISTRATION IS REQUIRED. Please fill out the registration form by clicking on the link: https://goo.gl/WRJsGi. You can also send us an email @ cmc@maxwell.syr.edu indicating your name, department/program, and dietary restrictions.

Event description:

Women Don’t Ask by Babcock and Laschever was one of the first of many books pointing out that the reluctance of women to negotiate for higher salaries is an important factor in the professional wage gap. This workshop is open to all but relevantly biased for women preparing to enter the professional job market. The workshop will provide exercises in determining salary requirements, tips on salary negotiation, and skills practice.

Professor Catherine Gerard, PARCC Director, will be leading the workshop.

4) Basic Training Part 2: Interest-Based Problem Solving, Saturday, February 11th, 2017, from 10 a.m. to 2 p.m. in 204 Maxwell. 

Event Description:

How do you get beyond “this is what I want” and “this is what you want” in a conflict? How do you identify creative solutions to problems? This workshop is a follow-up to the Conflict Styles and Reflective Listening training, though attendance at our first training is not required. IBPS is an approach to addressing conflict that seeks to identify and satisfy the underlying interests of all parties. This interactive workshop focuses on the basic steps of IBPS. You will learn about tools and skills for identifying interests, reframing problems, and generating and deciding on mutually satisfying solutions. Add this 'tool' to your conflict management toolbox in an interactive, participatory workshop format.

Dr. Tina Nabatchi, Associate Professor in the Department of Public Administration and International Affairs, will be teaching this training session.

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3) Facilitation training: Wednesday, November 9th, from 5 p.m. to 8 p.m., in 204 Maxwell.  

Event description:

Participants in this workshop will receive a general introduction to group facilitation, including General Facilitation Theory, Basic Meeting Structure, Listening in a Group Setting, Group Management, Recording for Facilitated Meetings, Time Management, and Priority Setting. This extremely hands-on and interactive workshop will highlight basic facilitation skills. Participants will receive a general introduction to group facilitation and will provide you with a great opportunity to learn and develop facilitation skills that will serve as a foundation for working with diverse groups both in professional and community outreach settings.
 
The workshop will be presented by Prof. Catherine Gerard, Director of the Program for the Advancement on Conflict and Collaboration (PARCC).
 
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2) "Cross Cultural Communication" will take place on Saturday, November 5th, 2016, 10 a.m. to 2 p.m. in 204 Maxwell. 

Event Description:

celebrate multi-culturalism, yet cultural differences are often portrayed as serving as barriers to effective communication. Cross-cultural interactions offer enormous opportunities for mutual learning, but cultural differences are also seen as sparking or exacerbating conflicts from the inter-personal to the global levels. Whether from a career or personal perspective, one needs a sophisticated and sensitive understanding of culture and cultural differences. For those interested in conflict management in our increasingly globalized and multi-cultural society, such awareness and appreciation are essential.

This workshop will seek to address to provide knowledge and skills that will help you communicate and act more effectively cross-culturally. We will introduce cutting-edge ideas about the nature of culture and its relationship to culture. Attention will be placed on developing and practicing skills that will aid in cross-cultural analysis and interactions. The workshop will be interactive with simulations and participatory activities.

Dr. Peter Castro, Associate Professor, Anthropology

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1) "Basic Training part 1: Conflict Styles and Reflective Listening and Train the Trainer Session" will be on September 10th, 2016, in 220 Eggers hall.

Event Description:

9 a.m.-1 p.m.: Basic Training Part 1: Conflict Styles and Reflective Listening 
What kind of conflict style do you have? How does it impact the way in which you deal with conflict? Understanding the various conflict styles can help bridge understanding in how you and others react to conflict. Also learn a powerful tool that can help deal with emotions associated with interpersonal conflict- reflective listening. RL helps address these high emotions in order to allow 'room' to address the conflict. Add these two 'tools' to your conflict management toolbox in an interactive, participatory workshop format.

1 p.m.-3:30 p.m.: Train the Trainer: First Year Forum 
This session, which will be held immediately after Basic Training Part 1, will train interested volunteers who attend the morning session on being a CMC Associate for SU's First Year Forum (FYF). The FYF initiative helps freshmen gain the knowledge and skills for a more successful college career. It involves small groups of freshmen who meet with a faculty member on a regular basis on a variety of topics. One of the options for FYF is an approximately 1-hour workshop on the basics of conflict management- and the requests are already pouring in! We will cover everything you need to know in order to be a trainer using this CMC-developed curriculum. During the workshop, participants will gain experience actually using this curriculum that is utilized in the first year student session. Trainers will be paired with an experienced CMC trainer during these workshops.


Both trainings will be provided by Catherine Gerard, Director of the Program for the Advancement of Research on Conflict and Collaboration (PARCC) at Maxwell School, Syracuse University. 

Each CMC workshop provides theory-based content and practice-proven skills, providing participants with both a foundation and a springboard for building his or her personal and professional capacities in conflict transformation and group facilitation.  Please sign up for our Conflict Management Center listserv to stay informed of CMC workshops and events (type "SUBSCRIBE CONFLICTMANAGEMENTCTR" and your name in the body of the message).  You can also contact us via email.


PAST TRAINING EVENTS (AY 2-15-2016)

Interest Based Problem Solving


Saturday, May 7, 2016 with Greg Munno, Assistant Professor, Newhouse School; EMPA 2010 Maxwell School; CAS Conflict Resolution; Co-Founder of CNY Speaks Civic Engagement Initiative.
Interest‐Based Problem Solving has the power to transform seemingly intractable conflicts. It’s a great skill for the workplace, particularly for managers, and can be applied to interpersonal relationships as well. Learn the fundamentals at this workshop, and how to apply them. 


Cross-Cultural Communication 

Saturday, April 9, 2016 with Peter Castro,  Associate Professor of Anthropology.  Participants in this workshop receive a general introduction to culture from anthropological and philosophical perspectives and cross-­cultural communication dynamics in conflict and every day situations across the world. This extremely hands-on and interactive workshop highlights basic cultural awareness, cross- cultural communication, and conflict management skills. Participants receive a general introduction to thinking and working with cultural difference in conflict management that provides a great opportunity to learn and develop facilitation skills that serve as a foundation for working with diverse groups both in professional and community outreach.
 

Group Facilitation  

Saturday, January 30, 2016 with Professor Tina Nabatchi,  Associate Professor of Public Administration and International Affairs.  Participants in this workshop received a general introduction to group facilitation, including General Facilitation Theory, Basic Meeting Structure, Listening in a Group Setting, Group Management, Recording for Facilitated Meetings, Time Management, and Priority Setting. This is an extremely hands-­on and interactive workshop that highlights basic facilitation skills. Participants received a general introduction to group facilitation and a great opportunity to learn and develop facilitation skills that will serve as a foundation for working with diverse groups both in professional and community outreach settings.

Assertion Training 

Saturday, October 10, 2015.  This session was led by Catherine Gerard, Director of PARCC, and built on basic conflict skills and reflective listening techniques that have been covered in previous workshops.  This workshop focused on how to assert yourself in complex situations, with challenging people, or when you need to convey difficult information. The training is useful for people within and outside of the university, across the disciplines, and with various personal and professional interests. Basically, anyone who talks with other people or works with groups (i.e. everyone!) –particularly in a positions of leadership—will find the tools and skills presented here useful, helpful, and effective. 

Basic Training Part 1: Conflict Styles and Reflective Listening

Saturday, September 12, 2015.  This interactive participatory workshop focused on what kind of conflict style participants have and how it impacts the way they deal with conflicts. By understanding the various conflict styles, they gain a better understanding of how people react to conflict. Participants were introduced to a powerful new tool that can help deal with emotions in interpersonal conflicts - Reflective Listening (RL).  RL helps address these high emotions in order to allow 'room' to address the conflict. The workshop was presented by Catherine Gerard, PARCC Director.