Co-author of the case "A Place to Call Home: Addressing Dublin’s Homelessness" with Mary-Lee Rhodes and Gemma Donnelly Cox of Trinity College Dublin. This case deals with the evolution of homeless services in Dublin, Ireland, spanning a period of about 20 years (1990–2010) and focusing on the complex policy and organizational issues over time. Up until the late 20th century, Ireland’s approach to policy and services for homeless individuals was minimal, and homelessness did not appear on the national policy agenda. Services for the homeless were provided by a number of voluntary, nonprofit organizations, as well as state agencies, resulting in an uncoordinated and uneven response. This case challenges students to assess what options are open to policy makers, government agencies and service organizations as they strive to meet the objective of ending homelessness.
Dr. Ann M. Torres is the Vice Dean of Internationalisation for the College of Business, Public Policy and Law and a Senior Lecturer Marketing at the J.E. Cairnes School of Business and Economics at the National University of Ireland Galway. She spent 2013 as a Visiting Fellow in the Program on Negotiations at Harvard Law School, Harvard University. Her research interests are situated in the convergence of strategy, entrepreneurship, digital and innovative marketing practices. Her interest in negotiating theory and practice adds an additional dimension to these topics. With respect to her publications, she is recognised as an accomplished writer, earning more than a dozen awards for her work. Ann obtained an MBA from the University of California, Berkeley and her PhD from Trinity College Dublin.