Skip to Main Content
Maxwell School
Maxwell / PARCC / E-PARCC


Trust as an Asset:  Building a Managed Service Organization within MACC

by Jodi Sandfort and Timothy Dykstal
University of Minnesota


This case describes the tensions involved in working across organizational boundaries to develop management innovations that respond to shared concerns.  It tells the story of the Metropolitan Alliance of Community Centers (MACC), a coalition of human service organizations in the twin cities of St. Paul and Minneapolis.  The case illuminates the dual tracks of collaboration, one which emphasizes the human process of developing shared values and trust, the other which emphasizes the technical management skills needed when developing innovations that stretch across organizational boundaries.  It highlights the dynamics of inter-organizational relationships in arenas with multiple and sometimes conflicting goals. 

 Download Part A of this case (pdf)

Download Part B of this case (pdf)

Attachment:  Teaching note (pdf)




Descargar Parte A

Descargar Parte B

Notas al Profesor 

Post a New Comment

All comments are subject to review by E-PARCC staff.



Humble thanks, this is an excellent case study ! Your team is just wonderful to share this knowledge and know-how with the world, bravo ! Mrs. O. B. Marker, S'pore.

Posted 5/13/2011 10:31:34 AM