Basic Conflict Management Skills Workshop

This workshop offered by the Conflict Management Center will help you understand the fundamentals of conflict management theory, including how various conflict styles affect the way you and others deal with conflict. Among other things, you will also learn about Reflective Listening, a powerful de-escalation technique that can help people deal with high emotions associated with interpersonal conflict in order to allow room to address the conflict more effectively. Add these tools to your conflict management toolbox in this interactive, participatory workshop format.

Professor Catherine Gerard, interim director of the Program for the Advancement of Research on Conflict and Collaboration (PARCC) at the Maxwell School, Syracuse University, will be leading the workshop.