Conflict Management Center Presents: Basic Conflict Management Skills

This workshop will help you understand the fundamentals of conflict management theory, including how various conflict styles affect the way you and others deal with conflict. Among other things, you will learn about reflective listening, a powerful de-escalation technique that can help people deal with high emotions associated with interpersonal conflict to allow room to effectively address conflict. 

Catherine Gerard, professor emerita and former director of PARCC at the Maxwell School will lead the free workshop.