City of Evanston, Illinois 311

We partnered to analyze individual resident use of 311 across neighborhoods.

We extracted requests from the 311 portal and developed a method to assign these requestors to a City neighborhood (which we proxy by Census tract). We also combined our sample of 311 requestors with Census Bureau data on demographic and socioeconomic indicators to understand which neighborhoods and residents are using the 311 system.

Evanston Census