St. Paul Garbage Fees
We partnered to test whether nudges could increase fee collections.
In May-June 2019, we partnered with the Office of Financial Services in Saint Paul, Minnesota—wit the support of the Mayor’s Office and the City’s Innovation team—to improve garbage fee collections on overdue accounts. We tested whether a modified notice and modified notice plus envelope handwriting would improve payments. The new notice plus handwriting increases payment amounts by 21 percent compared to the business-as-usual average.