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Center for Policy Research


Electronic Health Records: Delivering the Right Information to the Right Health Care Providers at the Right Time

William M. Tierney

February 2011


Most of us consider health care to be a service business, because we think in terms of a patient who goes to the doctor to get some thing: advice, medication, devices, surgery, or physical therapy. The author argues that what patients really get, and health care practitioners really provide, is information. Ninety-eight percent of what those who practice medicine do is not the end result, the end service, but the overall process of getting there.

This report is sponsered by The Herbert Lourie Memorial Lecture series, which is jointly sponsored by the Maxwell School of Citizenship and Public Affairs and the Central New York Community Foundation, Inc. and is administered by the Center for Policy Research and The Lerner Center for Public Health Promotion and Population Health.

The Center for Policy Research at the Maxwell School of Syracuse University supports policy-relevant research and disseminates knowledge that enables leaders to make informed policy decisions and provide effective solutions to critical challenges in our local region, state, country and across the world.

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