Interpersonal Conflict Resolution Skills 

Instructor: Neil Katz  

This course enhances communication and rapport-building skills to interact more effectively and solve problems creatively. It provides a foundation in reflective listening, problem solving, assertion, and managing conflicts among needs and values. The course includes theory, demonstrations, skill practice, and critique, as well as a workplace mediation component. It is designed to have immediate and wide applicability in interpersonal and group settings.